Notice of Data Practices

This Notice describes how CareLoop Mobility handles information related to scheduling and providing non-emergency medical transportation services. This Notice is not a HIPAA Notice of Privacy Practices, but explains how we use and protect information we receive.

1. Information We Receive

• Pickup and drop-off locations
• Appointment times
• Mobility needs (e.g., wheelchair transport)
• Contact information (name, phone number, email)
• Notes provided by you or your care team for safe transport

2. How We Use This Information

• To schedule and coordinate transportation
• To communicate about pickup times, changes, or delays
• To ensure safety and proper mobility assistance
• To operate and improve our services

3. Who We May Share Information With

• Drivers and staff providing transportation
• Caregivers or clinics involved in your appointment
• Service providers that support our systems (e.g., dispatch, forms, communication tools)

We do not sell information.

4. How We Protect Information

We use reasonable safeguards and limit access to staff who need the information to perform their duties.

5. Your Choices

You may request that we update or correct the information we have about you.

6. Contact Us

CareLoop Mobility
Phone: 513-607-4349