Privacy Policy

CareLoop Mobility (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you contact us, request a ride, or visit our website.

1. Information we collect

We may collect the following types of information:

• Contact details: name, phone number, email address.
• Ride details: pickup and drop-off locations, dates and times, mobility needs, and basic notes needed to coordinate transportation.
• Website information: technical data such as IP address, browser type, and usage statistics.

We do not intentionally collect payment information or passwords through this website.

2. How we use your information

We use your information to:

• Schedule and manage transportation services.
• Communicate with you about bookings, confirmations, or changes.
• Respond to questions or support requests.
• Improve our services and website.

3. How we share information

We may share limited information:

• With drivers or staff who need it to provide transportation.
• With clinics or care teams involved in scheduling your ride.
• With service providers (e.g., communication tools, form platforms).
• When required by law or legal process.

We do not sell personal information.

4. Data security

We take reasonable steps to protect the information we handle. No system can be guaranteed completely secure, but we use appropriate measures to reduce risk.

5. Third-party tools

Our website or forms may link to third-party tools such as Google Forms. Those services have their own privacy policies, which we encourage you to review.

6. Children’s privacy

Our services are intended for adults or caregivers arranging transportation. We do not knowingly collect information directly from children.

7. Your choices

You may request that we update or delete your contact details or stop contacting you for non-essential communications.

8. Contact us

If you have questions or requests about this Privacy Policy:

CareLoop Mobility
Phone: 206-472-1001

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated date will be posted at the top of this page.