Refund & Cancellation Policy

1. Cancellations

We request at least 24 hours notice for cancellations when possible.

• More than 24 hours notice: No charge.
• Same-day cancellations: May incur a late cancellation fee.
• No-shows: Full fare or a no-show fee may apply.

2. Refunds

Refunds are issued when:

• A prepaid booking is cancelled more than 24 hours in advance.
• We are unable to provide service due to operational issues.

Refunds are typically processed within 3–7 business days.

3. Driver Arrival & Wait Time

• Drivers wait up to 10 minutes at pickup unless prearranged.
• Extended wait time may incur additional charges.

4. Weather, Traffic & Delays

Severe weather, traffic, or road closures may impact travel times. Refunds are not issued for delays caused by conditions outside our control.

5. Contact Us

CareLoop Mobility
Phone: 206-472-1001